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Bugs are not spoons

by Mark P. Filed under: Community

After thoroughly washing up this morning I still managed to find a spoon at the bottom of the bowl once I’d drained the water away. There’s always at least one bloody tea spoon left. Always.

This last spoon also appears in development… When we’ve “finished” a sprint or even a whole project. It’s time to go spoon hunting. Those little bastard spoons hiding in the Fairy Liquid. Sometimes they’re obvious sometimes it takes some digging or looking at things differently than you would normally.

These spoons aren’t bugs, they’re the little things that make a big difference, whether UI, UX, feature tweaking, removing or adding. The hovers on a button “feel wrong”, “this image isn’t pixel perfect”, etc.

We’ve adopted the spoon metaphor and come to love it. We create spoon lists on a regular basis now. I think it originated from @iamkeir and since then we’ve fully embraced it as term for the final 10-20% of a project.

Early Christmas Presents

by Mark P. Filed under: Company

We love our team. They are awesome. They bend the universe in amazing ways everyday with their technical prowess and dedication. Just to make sure that they know how we feel we bought everybody an iPad for Christmas.

We could’t wait until Christmas though and as a rebuttal to the new John Lewis advert, we handed them out straight away.

Simpleweb crew and their shiny new iPads

A not staged company photo!

Krav Maga principles applied to IT support

by Mark P. Filed under: Community,Knowledge

Recently when with a client discussing their support needs; servers, ongoing tweaks, general maintenance, etc, I found myself quoting the three main principles of Krav Maga. For those not familiar with Krav Maga it’s an Israeli hand to hand combat system designed to be pragmatic and effective. If you’ve seen a film in the last five to ten years with a fight scene in it, you’ve probably seen Krav Maga in action.

The three principles

  1. Eliminate the threat
  2. Counter
  3. Disengage
  4. (look for new threats)

Ok, so there’s a fourth, essentially that means go back to step one.

I found myself explaining them like this…

Eliminate the threat

When we first discover a problem (or it’s reported to us) we need to eliminate it as quickly and pragmatically as possible to prevent disruption of service or user experience.

Counter

Once the threat is eliminated, we proactively look at how we can prevent this from happening again in the short term, building on the initial “technique” used in step one.

Disengage (and then look for new threats)

Once the problem is resolved, we remove ourselves from the minutiae and try to take a holistic view on where other problems may arise based on steps one and two and then repeat.

A pretty concise summary of dealing with any problem really…

FaceJam – a web toy for parties, conferences and networking

by Mark P. Filed under: Products,Technology

We’ve just put up the first version of Face Jam. A really simple online tool that once “connected” stops you from forgetting all of the those lovely people you met last night…

A user sends a Twitter name by SMS (to a short code) and receives back a message with their full name, location and other networks. The person will also be saved to your online account so that when you’ve sobered up got in front of a PC the next day you can check out (and connect with) the people that you met last night.

It’s super simple and good fun. We’ve got a few neat enhancements in the pipeline too.

Currently it’s UK and O2 only due to the use of the Bluevia Oauth. We’ve got another etcher post coming about the development journey.

10,000 new customers in the trees

by Mark P. Filed under: Case studies

Using our “community space” platform,  RUSIC, we built a social photo sharing competition for the Go Ape summer campaign. Will from Go Ape explains it more succinctly than I…

In Spring 2011, we challenged Simple Web with the task to come up with a mechanic that would wrap up an inviting offer in something that was cost effective, on brand and allowed anyone to “share their adventures”. Our ethos is to encourage people to live life more adventurously so when Simple Web presented the Rusic platform as an ideal way to get people to share imagery it seemed to tick all the boxes – slick photo uploading, automated sharing, self moderating and adaptable. Once launched, word spread and the interaction was fast to pick up and sustained throughout the life of the campaign. Results spoke for themselves in eight weeks the campaign generated close to 10,000 new customers in the trees!

 Will Blair – Go Ape Head of Marketing.

What?

The basic premise of the campaign allowed users to upload a photo of themselves being adventurous… They were then encouraged to share their page (with photo and bio) with their friends and family to gain votes and comments. The person with the most votes became the winner. A pool of prizes from sponsor companies was made available for the winners.

Every entrant and voter was rewarded with a voucher on completion of their task, i.e. entering the contest or voting for a photo.

How?

The campaign was built in days using the RUSIC social contest platform (created by Simpleweb). This allowed us to build a campaign very quickly using Facebook and Twitter to allow quick registration and social sharing. Users simply click an icon to interact with the campaign and then they are free to enter, vote or comment freely on the campaign. As users’ are using their “real” online persona, moderation is kept at a minimum as they were accountable for their actions directly as their avatars and links to their social profiles were displayed.

The Result

The results were way better than we expected. Within the four week campaign there were over 600 entries, 2,000 comments and 10,000 votes and a huge engagement rate. Some entrants generated over 2,000 page views, with the “most popular” entrant receiving over 800 votes. This demonstrates a very powerful aspect of social competitions; the brand influencer or the social evangelist, is a very powerful force that can be harnessed for very cost effective online peer to peer marketing.

Based on the high engagement rate we shouldn’t have been surprised at the voucher redemption rate. But we were. Wow. Over £160,000 worth of bookings were generated via the vouchers distributed through the competition. That’s over 60% conversion rate from the campaign.

When we analysed the actual web stats in comparison to the contest stats the correlation became even more interesting. The actual booking conversion rate on the main Go Ape website also increased, and while there’s not enough data to take this any further, optimistic speculation on the two sets of stats is easy.

Once the contest had ended, Go Ape were so happy with the result that after the results had been announced the contest was re-opened to allow users to gain more vouchers and prizes by creating captions for ten of the best photo’s. This ongoing, we’ll report back on this…